Brief
We agree the questions, standards and commercial priorities that matter.
Anonymous hospitality audits · London
Know what really happens when you’re not in the room.
Independent, commercially minded mystery guest audits for restaurants, bars, cafés, pubs and hotels—delivered by people who have actually run them.
OBSERVE
DIAGNOSE
IMPROVE
DIAGNOSE
IMPROVE
The details tell you what happened.
Experience tells you why.
01 · THE DIFFERENCE
We don’t send mystery shoppers.
We send experienced operators.
A shopper can tell you a drink took seven minutes. We can tell you whether the problem was deployment, zoning, preparation, equipment, menu design, training—or management.
The Queen of Bites team looks beyond surface-level service scores. We examine the entire guest journey, the commercial opportunities being missed and the operational reason behind every finding.
You receive evidence, clear priorities and practical actions—not a hundred-page report that nobody has time to use.
Observe
An experienced operator visits anonymously and experiences the business as a guest.
Diagnose
We score what happened, identify why and separate symptoms from causes.
Act
Management receives focused actions, identified training needs, an honest debrief and a route to improvement.
02 · ONE-OFF AUDITS
Clear scope.
Clear price.
No vague proposal process. No pretending every business needs an enormous consultancy project. Start with the question you need answered.
Operator Audit
Pre-brief, anonymous mystery guest visit by a hospitality professional, scored report, evidence and clearly prioritised actions.
£395+ agreed spendBook now
Stay Audit
From booking and arrival to room, housekeeping, public areas, service interactions, F&B and checkout.
£750+ stay & F&BBook now
3-Site Benchmark
Three visits within 30 days, site ranking, recurring-issue heatmap and a leadership presentation.
£995+ agreed spendBook now
Fix & Verify
One audit, a targeted half-day workshop and a follow-up audit within 60 days to measure the improvement.
£1,250+ agreed spendBook now
Professional fees shown excluding VAT. Customer spend is agreed in advance and recharged at cost.
03 · MONTHLY STANDARDS
One visit is a snapshot.
Consistency is the strategy.
Regular, unannounced visits reveal patterns across shifts, managers and locations—and show whether the action taken actually worked.
Pulse
£695/ month
2 operator audits / month
- Up to 2 locations
- Individual reports + monthly summary
- 30-minute monthly review
- Training-needs summary
Performance
£1,295/ month
4 operator audits / month
- Up to 4 locations
- Cross-site scorecard + trend analysis
- 60-minute monthly ops review
- Training-needs summary
Portfolio
£2,350/ month
8 operator audits / month
- Up to 8 locations
- Site ranking + recurring-issue heatmap
- Monthly leadership review
- Quarterly competitor benchmark
- Training-needs summary
Three-month initial term. Agreed customer spend charged separately. Bespoke programmes available for larger estates.
04 · THE TEAM
The right eyes for every assignment.
Queen of Bites brings together experienced hospitality professionals and matches the right operator to the venue, brief and challenge.
each venue and brief
without internal blind spots
real operating experience
05 · BOOK AN AUDIT
Tell us what you need.
Complete the form and the Queen of Bites team will review the brief, confirm the agreed customer spend and email your invoice. Your audit date is agreed once everything is clear.
01 Submit your details02 We confirm scope & invoice03 We agree the visit date
READY WHEN YOU ARE
Let’s find out what your guests already know.
Tell us what you’re worried about, what you’re trying to improve—or simply where you want a genuinely fresh pair of eyes.
enquiries@queenofbites.com